The rules for booking, paying, changing and cancelling a journey with us, written in plain language.
Last updated 6 November 2026.
About these terms
These terms apply to every journey booked with INUMA Tours & Travel, a company based in Nakasero, Kampala, Uganda. When you pay your deposit, you confirm that you have read them and agree to them on behalf of everyone travelling in your party.
If anything here is unclear, ask us before you book. We would rather explain it now than surprise you later.
How booking works
We agree a route, dates and accommodation with you and send a written, itemised quote. Prices are held for 14 days from the date of the quote, unless we tell you otherwise.
Your booking is confirmed when we receive your deposit and send you a written confirmation. Until then, nothing is reserved, and lodges and permits can sell out.
Please check the names on your confirmation against your passports. Permits and flights are issued in the exact names you give us.
Deposit and payments
- A deposit of 30% of the total cost confirms your booking.
- Gorilla, chimpanzee and other permits are paid in full when you book, on top of the deposit. We buy them straight away so we can secure your dates.
- Domestic and regional flights may also need to be paid in full at booking if the airline requires it.
- The balance is due 60 days before your journey starts.
- If you book within 60 days of departure, the full amount is due at booking.
If the balance is not paid on time, we may treat the booking as cancelled by you and apply the cancellation charges below.
How to pay
- Bank transfer in US dollars or Uganda shillings. Bank charges on both sides are paid by the sender.
- Card payment through our payment link. Card providers charge a processing fee, which we pass on at cost and show on the invoice.
- Mobile money for payments made within Uganda.
We will never ask you to pay into a personal account, or change our bank details by email. If you receive a message like that, call us before you pay.
Prices and what can change
Our prices are quoted in US dollars unless we agree otherwise. Once your deposit is paid, we will not raise the price of your journey except in these cases:
- A park authority or government raises permit fees, park fees or taxes after you book.
- A large change in fuel prices or exchange rates affects the cost of flights or transport.
- You ask us to change the journey.
If a change of this kind adds more than 10% to the total, you may cancel and receive a refund of what you have paid, less any permits or flights already bought.
Gorilla and chimpanzee permits
Permits are sold by the national park authorities, in limited numbers, for a specific date and a named person. The authorities do not refund them, and only allow changes of date in limited circumstances, usually for a fee. We pass on any change or refund that the authorities allow.
Gorilla trekking is for people aged 15 and over. Rangers can refuse to let anyone trek who is visibly unwell, because gorillas catch human illnesses. A permit is not refunded in that case.
Sightings are very likely but cannot be guaranteed. These are wild animals.
If you want to change your booking
Tell us in writing and we will do our best. Changes depend on availability. We will charge any costs passed on to us by lodges, airlines or park authorities, and a small administration fee for significant changes such as new dates.
Changing your start date by more than a few days, or reducing the number of travellers, may be treated as a cancellation of part of the booking.
If you cancel
Cancellations must be made in writing by the person who made the booking. The charge depends on how far ahead of your start date we receive it:
| Notice before your start date | Cancellation charge |
|---|---|
| More than 60 days | The deposit |
| 60 to 31 days | 50% of the total cost |
| 30 to 15 days | 75% of the total cost |
| 14 days or fewer, or not turning up | 100% of the total cost |
Permits, and flights already ticketed, cannot be refunded in any of these cases, except where the authority or airline refunds us.
Where we can rebook your journey for new dates instead of cancelling, we will always try. Your travel insurance may cover cancellation charges, which is one of the reasons we ask you to have it.
If we change or cancel your journey
Sometimes we have to change part of a journey, for example if a lodge closes or a road becomes impassable. We will replace it with something of the same standard or better, and tell you as early as we can.
If we have to cancel your journey for reasons other than those described under events beyond our control, you can choose a different journey of the same value or a full refund of everything you have paid.
Events beyond our control
We are not responsible for changes, delays or cancellations caused by events that neither we nor our suppliers could reasonably prevent. These include severe weather, natural disasters, epidemics, war or civil unrest, strikes, government action, and the closure of parks, airports or borders.
If such an event affects your journey, we will help you to change it. Where we cannot, we will refund what we can recover from lodges, airlines and park authorities, less our reasonable costs.
Travel insurance
Travel insurance is a condition of booking. It must cover medical treatment, emergency evacuation and repatriation, and cancellation. It should also cover the activities you plan, such as gorilla trekking, hiking at altitude or rafting.
Please send us your policy details before you travel.
Health, fitness and special needs
Some activities, such as gorilla trekking and mountain walks, are physically demanding. Please tell us before booking about any medical condition, mobility needs, allergies or dietary requirements, so that we can plan around them.
You are responsible for getting medical advice before you travel, including vaccinations and malaria prevention. A yellow fever certificate is required to enter Uganda.
Passports, visas and vaccinations
You are responsible for having a valid passport, the right visas and the required vaccination certificates. Passports should be valid for at least six months after you arrive and have blank pages.
We will send you current guidance and an invitation letter if you need one, but the final decision on entry rests with immigration officers.
On your journey
Please follow the instructions of your guide, rangers and lodge staff, and the rules of the parks. They exist to keep you and the wildlife safe.
We may end the journey of anyone whose behaviour puts others at risk, damages property or seriously disturbs wildlife or other guests. No refund is due in that case.
Our responsibility to you
We plan your journey with care and choose lodges, guides, drivers and airlines we trust. Many of the services on your journey are provided by independent suppliers. We are responsible for making sure the services we book are delivered as described, and we will put things right if they are not.
We are not responsible for loss, injury or damage caused by you, by someone unconnected with the services we booked, or by events beyond our control. Where our liability is limited by international conventions, for example for flights, those limits apply.
If something goes wrong
Tell your guide or call us straight away, so we can fix it while you are still travelling. That is almost always possible.
If a problem cannot be fixed on the spot, please write to us within 28 days of your return. We will reply within 14 days.
Law and changes to these terms
These terms are governed by the laws of Uganda.
We may update these terms from time to time. The version that applies to your journey is the one in place on the date you paid your deposit.