What information we collect, why we need it, who sees it, and how you can control it.
Last updated 6 November 2026.
Who we are
INUMA Tours & Travel, Nakasero, Kampala, Uganda, is responsible for the personal information you share with us. We follow the Data Protection and Privacy Act, 2019 of Uganda. You can reach us about anything on this page at [email protected].
What we collect
We only ask for what we need to plan and run your journey:
- Contact details, meaning your name, email, phone or WhatsApp number and country.
- Trip details, meaning dates, destinations, the people travelling and any preferences you tell us.
- Booking details, meaning passport names and numbers, dates of birth and nationality, which park authorities and airlines need to issue permits and tickets.
- Health and dietary information you choose to share, so that lodges and guides can look after you.
- Payment records. Card payments are handled by our payment provider, and we do not store your full card number.
- Insurance and emergency contact details.
How we use it
- To reply to your enquiry and prepare a quote.
- To book your journey, including lodges, permits, flights, vehicles and guides.
- To look after you while you travel, including in an emergency.
- To meet legal and accounting requirements.
- To send occasional trip notes, only if you have asked for them. Every email has a way to stop them.
Who we share it with
We share only what each supplier needs to provide your service:
- Lodges, camps and hotels.
- National park authorities, which issue permits.
- Airlines and transfer companies.
- Your guide and driver.
- Insurers and medical services, in an emergency.
We never sell your information, and we do not share it for other companies’ marketing.
Information sent across borders
If your journey crosses into Rwanda, Kenya or Tanzania, we share your booking details with suppliers there. We only use suppliers who need the information to provide your service and who are expected to keep it safe.
How long we keep it
We keep enquiry details for up to two years if you do not book. Booking and payment records are kept for as long as tax and accounting law requires. Passport and health details are deleted once your journey and any follow-up have finished.
Keeping it safe
Access to your information is limited to the people who plan and run your journey. We use secure email and file storage and we will tell you if a breach puts your information at risk.
Your rights
You can ask us to show you the information we hold about you, correct it, delete it, or stop using it for a particular purpose. Write to us and we will reply within 30 days. You can also complain to the Personal Data Protection Office in Uganda.
This website
This website does not use advertising or tracking cookies. When you send a form, your details go to our private booking system and our enquiry inbox, and nowhere else. If we add analytics or online booking in future, we will update this page first.
Children
We only collect information about children from their parent or guardian, and only to plan the family’s journey.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.